Project PROTECT Visits Heathrow's Terminal 5 Air Border
February 23, 2017 at 8:49 pm
On the 30 January 2017 members and partners of PROTECT accepted an invitation to visit Heathrow Airport's Terminal 5. At the welcome meeting the PROTECT Team presented an overview of the Protect Aims and Objectives and gave some feedback on the requirements captured at the previous Stakeholder Workshop in November 2016.
Members of the PROTECT project team and UK Border Force were briefed by Heathrow Airport Senior Management on the airports present operation, vision and future challenges facing the privately owned airport. Heathrow outlined their stretched targets to maintain and improve quality of service measures against a background of in increasing passenger growth, business partner demands, capacity expansion plans and a determination to improve customer service while managing rising costs.
After a very informative meeting the PROTECT team were escorted to tour and experience the Terminal 5 Departure and Arrival Passenger processes from; Check-in to Security Search and from Aircraft Air-bridge to the Immigration Hall (Air Border). Both passenger processes were captured on video for future project briefings. Finally, during airport tour discussions and later at a wash up meeting further user requirements were noted and the Projects thanks were expressed to Heathrow Airport for their time and hospitality.